The New Reality, for which law firms are scrambling to equip themselves, is that law firms no longer define their own service levels. Now it's the clients, and they have clear expectation parameters.

Setting client expectations is a key determinant of your success as an adviser. Most people walk through the door of your office with no real idea about what you do. They have the perception that an ...

LTCi may be recommended, and the clients may perceive themselves healthy enough to buy it, but certain conditions could prev ...

Clients often come to an advisory firm with preconceived notions about what we do, who we are and how we can help them. Whether you’re meeting with a prospective client or continuing work with a ...

Buyers of legal services are now a highly sophisticated and connected community. What the clients now not only want but insist on, is operational efficiency, effectiveness and transparency. Arriving ...

Bad clients. Everyone has them. But you may want to cut even your worst clients a little slack. Sometimes, it’s your lack of setting expectations that leads to the missed deadlines, overwhelm, and ...

Mindset is the real limitation — in the form of a failure to establish and manage expectations. The firm took clients as they came and serviced them on call, regardless of the request. They told me: ...

How and when advisors communicate with clients is constantly changing. The days of traditional emails and memos are numbered. Gone are the days when face-to-face meetings were the best way to stay in ...

Opinions expressed by Entrepreneur contributors are their own. So, you’ve signed on a new client and walked them through everything your product or service will award them. You have a timeline, a set ...

There may be a select few practitioners who manage their client schedules so well that April is no busier than February or March. But for the majority, an avalanche of last-minute filers has become an ...

As an SEO agency owner, you probably know that getting clients is just half of the battle. The other half of the battle is retaining those clients. Joey Coleman, the author of Never Lose a Customer ...