Forbes contributors publish independent expert analyses and insights. Dr. Gerui Wang writes about AI, society, media, and culture. OpenAI’s ChatGPT Operator marks a meaningful step forward for the ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

ChatGPT Operator is here, and it’s a significant development in making AI-driven task automation accessible to the general public. This tool offers consumers and businesses new ways to enhance ...

It's 2025, and we still have to deal with CAPTCHAs on the web, the online browsing disruption we never wanted and can't get rid of. Then again, CAPTCHAs are there to protect websites from abuse by ...

Can't find a coupon code anywhere? With the growing "live chat" customer service trend, many operators are trained to hand out coupon codes to polite shoppers that simply ask. I did the research and ...

The agent will be available first in the US to subscribers of ChatGPT Pro. The agent will be available first in the US to subscribers of ChatGPT Pro. is a senior reporter covering technology, gaming, ...

DeskMoz provides desk services to its clients such as live chat operators, e-mail management service, ticket management and lead generation. It aims to strengthen the customer-centric organizations by ...

Live chat on a website seems to be one of those polarising topics: some people find it helpful, others say it is as annoying as a shop assistant that walks up to you as soon as you enter the store and ...

As we near ChatGPT's second anniversary, we're expecting some sort of new feature announcement from OpenAI. It can't be Advanced Voice Mode, which already launched several weeks ago after being ...

Sarina Trangle started as a corporate news reporter in October 2024. She previously spent four years on the business desk at Newsday, covering the health industry, commercial real estate and cannabis.