Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

He had four days to make each victim fall in love. And there were a lot of victims. Online, Safeer Mohammed Koorimannil, who ...

Indian scammer Safeer Koorimannil reveals how AI from American tech giants fuels global fraud rings in Myanmar. Trafficked to ...

President Trump unveiled the design for a limited number of commemorative U.S. passports featuring his picture, making him ...

Small businesses on Marco Island should pick from these five agencies based on fit: Quenzel and Vectra for data-heavy growth, B3 for hospitality experiences, ...

I often leave these calls feeling frustrated and more confused than before. Using AI chatbots doesn’t seem to work either.

Discover why the first moments of customer contact can have an outsized impact on trust, conversions and business growth.

Whether you're anxious, confident or taking on extra duties, these raise-request scripts can help you make a stronger case ...

American-made AI models—chiefly ChatGPT and Gemini—have been used to build specialized software that allows scammers to ...

Leah McKendrick, who wrote, directed and appeared in 'Voicemails for Isabelle' worked 8 long years to get her script to the ...

Keith Groller has covered sports at The Morning Call full-time since 1982. He's been inducted into five local Hall of Fames for his coverage, won the Publisher's Excellence award in 1999, and won ...