One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Here’s the question nobody’s asking but everybody should be: When you ask an AI for the truth, whose truth are you getting? Researchers at MIT, the University of East Anglia and a dozen other ...

Shaili Gupta often sees patients who consult chatbots like ChatGPT for health advice. She finds that some of her patients are much more informed about health-related issues and have follow up ...

About half of U.S. adults use AI chatbots, and 60% read AI Overviews, but more predict AI will hurt society than help it.

Roughly three-quarters of adults 65 and older say they never use chatbots. A smaller share – though still a majority – of ...