The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

The pilot phase is over. Enterprises don’t have an AI problem. They have an execution problem. For most of the past deca ...

Microsoft Dynamics 365 CRM stands out as a comprehensive AI-powered platform. While its extensive features may require some ...

LONDON — June 7, 2026 — NHS England on Sunday announced that it is significantly accelerating AI adoption across healthcare services by providing 505,000 clinicians and support staff with access to ...

As attackers ramp up their AI exploit development, the search for software vulnerabilities is changing rapidly. “I’ve probably submitted three times more bugs than I did last year at this time—I would ...

Google on Tuesday unveiled a new “Create My Widget” feature for Android that allows users to vibe-code their own custom widgets. The feature will first launch on the latest Samsung Galaxy and Google ...

Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...

The new Visual Studio March Update touts "Build Your Own Custom Agents" so I had to immediately try that out. I pointed the IDE's Copilot Chat at an existing Blazor project and had it generate a ...

Charles Lamanna (left), Microsoft’s executive vice president of Business Applications & Agents, interviewed by GeekWire co-founder Todd Bishop at GeekWire’s Agents of Transformation event at Block 41 ...

Customer expectations for service interactions continue to rise. They want conversations that are fast, accurate, and increasingly human. Today, we’re excited to announce Custom Voice for Dynamics 365 ...

The guidance applies to Dynamics 365 finance and operations version 10.0.47. This article describes how to use Agent feed in Dynamics 365 finance and operations to create, update, read, and customize ...

Microsoft issued an Azure Monitor alert earlier today, but the company also rolled out a notable upgrade across its business services portfolio. According to the Microsoft 365 Admin Center, Microsoft ...