Selling electronics online often attracts scammers, but one seller decided to scam back. They posted their story to r/CasualConversation: A week ago, I listed my old macbook on ebay. After a few days, ...

CAMBRIA COUNTY, Pa (WJAC) — A locally-owned pharmacy chain is alerting customers to an impending change after the company was recently notified that a national pharmaceutical group is planning to ...

Customer service isn’t a team. It’s how your whole company shows up for your customers, especially when no one’s watching. True customer service is a company-wide culture, not a department, remembered ...

Over the past two decades, customer experience (CX) has evolved from a novel concept to a core organizational function. Once a rallying cry for putting the customer at the center of business strategy, ...

That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one where she wouldn’t have to think, just follow the script, hit the metrics, go home. I understood and ...

Most retail leaders don't expect their customer service scripts to carry legal consequences. After all, they're meant to be helpful, friendly and on-brand. However, beneath that friendly tone there ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of truly memorable customer experiences. Empowerment drives CX. The top customer ...

A company's brand promise is its public-facing claim of how it will deliver to its customers and it is inextricably linked to growing your business revenue. It starts with how you will frame what job ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...

ST. LOUIS — Shares of Express Scripts Holding Co. tumbled in extended trading Monday after the prescription drug manager said its biggest customer, Anthem, doesn’t plan to extend its contract when it ...