Salesforce CRM and Zoho CRM are excellent customer relationship management platforms for sales, marketing and communication.

Most agentic AI deployment failures are not AI failures - they're architectural failures. The 12 rules of agentic AI for ...

Meta has tapped Reliance for India AI data centre. This and more in today's ETtech Top 5.

The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent. Fin ...

This repository turns real Salesforce implementation and debugging lessons into reusable public guidance. Private business details, customer-specific workflows, org identifiers, deploy ids, usernames, ...

Salesforce on Wednesday unveiled the most ambitious architectural transformation in its 27-year history, introducing "Headless 360" — a sweeping initiative that exposes every capability in its ...

Companies are not going to abandon Salesforce altogether in the age of artificial intelligence, but they are changing how they use it and what they expect. For Morgan DeBaun, CEO and co-founder of ...

As AI agents transition from simple chatbots to autonomous systems capable of managing cloud incidents, navigating complex web interfaces, and executing multi-step API workflows, a new challenge has ...

Salesforce is warning customers that hackers are targeting websites with misconfigured Experience Cloud platforms that give guest users access to more data than intended. However, the ShinyHunters ...

Salesforce pulled out all the stops to convince investors that the AI revolution won’t be its death when it announced fourth-quarter earnings on Wednesday. Salesforce reported a solid quarter of $10.7 ...